At DW Coaching LLC, we are dedicated to ensuring you have a seamless experience with all of our coaching services and products. Below, you'll find our fulfillment policy that provides clarity on what you can expect when you make a purchase. Please read through the details carefully, and if you have any questions, feel free to reach out.

 

1. Description of Coaching Services

We offer a variety of coaching services, including 1-on-1 coaching, group coaching programs, online courses, workshops, and digital resources. Each service is designed to help you achieve your personal and professional goals. Detailed descriptions of each service, including what you will gain and how we will work together, can be found on our website. If you need further information or have specific questions, we encourage you to contact us before making a purchase.

2. Purchase Currency

All prices listed on our website are in [Currency Name] (e.g., USD). If you're purchasing from outside of the [Your Country], please ensure you are aware of any international transaction fees or currency conversion rates that may apply.

3. Customer Service Contact Information

We are here to support you! If you need assistance, have questions about our services, or would like to make changes to your booking, please feel free to contact us using one of the following methods:

• Email: deana@deanamwatson.com

• Phone: 615-584-0377

We aim to respond to all inquiries within 24 hours on business days.

 

4. Refund Policy

We are committed to providing the best coaching experience possible. If you are not satisfied with the coaching services or digital products you have purchased, you may request a refund under the following conditions:

• For Coaching Sessions: Refunds are not available on 1 on 1 coaching session. If you are unhappy with the coaching process, we will work with you to find a suitable resolution which will involve either a termination of the coaching relationship OR a free re-do of the call.

• For Digital Products & Courses: Due to the digital nature of our products, refunds are typically not offered once access has been granted. However, if you encounter any technical issues, please contact us immediately for support.

5. Delivery & Access Policy

All coaching sessions are delivered via phone or zoom at a scheduled time, which will be arranged with you prior to the start of the program. For digital products (e.g., courses, eBooks), once your purchase is completed, you will be granted immediate access to the materials through our website portal if the portal applied to your purchased product.

6. Cancellation Policy

You may cancel any scheduled 1-on-1 coaching session with 24 hours' notice. Cancellations within 24 hours of the session may result in a rescheduling fee or a lost call. For group programs, please refer to the specific cancellation terms outlined for each course or program.

7. Privacy & Data Security

We value your privacy and the protection of your personal information. We comply with all relevant privacy laws and regulations and take steps to ensure your data is safe and secure. For more information on how your personal information is used, stored, and protected, please refer to our Privacy Policy.

8. Legal Restrictions

Certain coaching services or digital products may be subject to legal restrictions based on location or other factors. If any such restrictions apply, we will inform you prior to purchase.

9. Promotions & Discounts

Any promotions, discounts, or trials offered will have clear terms and conditions available for your review before checkout. Please read these terms carefully, as they may include specific eligibility criteria or expiration dates.

10. Security of Your Payment Information

All transactions on our website are secured with industry-standard encryption and are processed in compliance with PCI standards. Your payment information is handled securely, and we use HTTPS throughout our checkout process to ensure that your data is protected.

11. Accepted Payment Methods

We accept payments through [Visa, MasterCard, American Express, PayPal, etc.]. For ease of payment, we display the accepted credit card logos on our checkout page. If you prefer another method of payment, please contact us to inquire about alternatives.